Refund policy

We want your experience with VB Health to feel clear and well supported from the moment you place an order. If you have a question or need help with a return, our customer care team is here to assist.

Return Eligibility

You may request a return within 30 calendar days after delivery. Products must be unopened, unused, sealed, and in their original packaging. Proof of purchase is required.

Because our products are consumable, opened or used items are not eligible for return, except when an item arrives damaged or you receive the wrong product. Please contact us as soon as reasonably possible and include your order number and clear photos.

How to Request a Return

Email TonaOrourke@gmail.com with your order number and the item you wish to return. Our team will review your request and send return instructions if it is eligible. Please wait for those instructions before mailing anything back.

Return Shipping

Customers are responsible for return shipping costs for eligible returns. Original shipping charges are non-refundable, except where required by law or when the return is due to an item arriving damaged or incorrect. We do not charge a restocking fee.

Refunds

Once an approved return has arrived and been inspected, we will email you with an update. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the refund.

Order Cancellations

If you need to cancel an order, contact us promptly. We can only cancel an order before it has been prepared for shipment. If it has already shipped, please follow the return instructions above.

Questions? Email TonaOrourke@gmail.com.